Privacy PolicyFixr, Inc. (referred to in this Privacy Policy as "Fixr," "we," "us," and "our") is the sole owner of the information collected on www.fixr.com. This Privacy Policy describes how we handle your personal information for our services on all pages of the Fixr website(s) and is incorporated into our Terms and Conditions. The Fixr.com website (and any successor website) and the services offered in connection with such website will collectively be referred to as the "Site." Please note, if you are a resident of a European Union Member State ("EU Resident"), you are not permitted to use our services. We encourage you to read this Privacy Policy carefully before and while using our Site or services or transacting business with us. By using our Site, you accept the practices described in this Privacy Policy. If you have any questions about our privacy practices or have a disability and want to access this Privacy Policy in an alternative format, please refer to the end of this Privacy Policy for information on how to contact us. Information We Collect About YouIn GeneralWhen you provide personal information through our Site, the information may be sent to servers located in the United States and other countries around the world. We may collect and store the following personal information:
Cookies and Other TechnologiesWe use various technologies to collect information from your computer and about your activities on our Site:
How We Use the Information We Collect About YouYou agree that we may use your personal information to:
Our Disclosure of Your InformationWe will only share your personal information with third parties as outlined within this Privacy Policy. We may share personal information with:
For Service Professionals, we may share your business contact information with third parties, including, but not limited to, the business name, address, telephone number, email address, and name(s) of the owner or proprietor of the business. Any third parties to whom we may disclose personal information may have their own Privacy Policies that describe how they use and disclose personal information. Those policies will govern use, handling, and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside the United States. Information You Share on the SiteFor Service Professionals listed on our Site, note that your Screen Name, phone number, and zip code is displayed to other registered users of this Site and is connected to all your activity on the Site. Other people can see your request descriptions, bids, feedback, ratings, and associated comments. Notices sent to other community members about suspicious activity and policy violations on our Site refer to Screen Names and specific requests. So, if you associate your name with your Screen Name, the people to whom you have revealed your name will be able to personally identify your activities on the Site. With respect to users who maintain accounts as Service Professionals, the following information may also be displayed to the public throughout the Site:
If you access our Site from a public or shared computer, certain information about you, such as your Screen Name, activity, or reminders from us, may also be visible to other individuals who use the computer after you. How You can Access Your InformationIf you have an online consumer account with us, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us. More information about how to contact us is provided at the bottom of this Privacy Policy. You can also choose to have your account disabled by contacting us through one of the methods listed below. After you deactivate your account, you will not be able to sign into our Site or access any of your personal information. However, you can open a new account at any time. If you deactivate your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our Terms and Conditions, take actions we deem necessary to protect the integrity of our Site or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties' policies. Your Choices About Collection and Use of Your InformationUpon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. To make this request or to ask that we no longer use your information to provide you services, you can cancel your account through your account management settings or by contacting us through one of the methods listed under the Contact Us section at the bottom of this Privacy Policy. To request the removal of an unauthorized service provider profile, please contact us through one of the methods listed below. You might also want to keep your account but stop receiving commercial or promotional emails. If you do not wish to receive email offers or newsletters from us, you can opt out of receiving email information from us, except for emails related to the completion of your registration, correction of user data, change of password, and other similar communications essential to your transactions through the services. Do so by using the unsubscribe process at the bottom of any marketing email from us. Although your changes are reflected promptly in active user databases, we may retain all information you submit for a variety of purposes, including, but not limited to, backups and archiving, prevention of fraud and abuse, and analytics. Account ProtectionYour password is the key to your account. Use unique numbers, letters, and special characters, and do not disclose your password to anyone. If you share your password or your personal information with others, remember that you are responsible for all actions taken from your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password is compromised for any reason, notify us immediately and change your password. Disqus Comment ManagementBased on our legitimate interests in an efficient, secure, and user-friendly commentary system for our blog pages, we use the comment management service Disqus. In order to take advantage of its features, users can log in using their own Disqus user account or existing social media accounts (e.g., OpenID, Facebook, Twitter, or Google). The user credentials are obtained from the platforms through Disqus. It is also possible to use the Disqus comment feature as a guest without creating or using user accounts with Disqus or any of the social media providers listed. Fixr embeds Disqus with its features on our blog. However, users enter into a direct contractual relationship with Disqus, in which Disqus processes users' comments and acts as point of contact for any deletion of users' data. Please refer to the Disqus privacy policy, in which Disqus informs users that they save the comment content, as well as store the IP address of the commenter and the timestamp of submission. Disqus also saves cookies on users' computers and may use them to display advertising. However, users may object to the processing of their data to display ads by clicking on the "opt-out" button included on this page: https://disqus.com/data-sharing-settings/. Fixr reserves the right to delete comments if their content violates the Fixr Terms and Conditions. In addition, we reserve the right to stop or remove the comment function and the associated comments on any article, at any time. Data RetentionWe will retain your information for as long as your account is active or as needed to provide you services. We retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and take other actions otherwise permitted by law. Links to Other SitesOur Site contains links from and to other websites. Please be aware that the Fixr Site is not responsible for the privacy practices of such other websites. We encourage our users to be aware of this when they leave our Site and to read the privacy statements of every website that collects personally identifiable information (PII). This Privacy Policy applies solely to information collected by the Fixr Site. SecurityYour information is stored on our servers, which may be located within or outside the United States. We treat data as an asset to be protected and use a number of tools to protect your personal information against unauthorized access and disclosure. However, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the Site. Therefore, although we strive to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private. Third PartiesExcept as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are users on our Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. ChildrenThe services are not directed to children under 13, and we do not knowingly collect or store any personally identifiable information (PII) about persons under the age of 13. If we learn that we have collected PII of a child under 13, we will make commercially reasonable efforts to delete such information from our files. If you are under the age of 13, please do not submit any personal information through our Site. Visiting our Websites From Outside the United StatesThis Privacy Policy is intended to cover collection of information on our Site from residents of the United States. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and/or processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy. Your California Privacy RightsIf you are a California resident, please see our California Consumer Privacy Act Notice section for additional information about our processing of personal information and your California privacy rights. California Shine the LightCalifornia's "Shine the Light" law (Civil Code Section 1798.83) permits users of our Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email privacy@fixr.com. Your Nevada Privacy RightsUnder Nevada law, Nevada residents may opt out of the sale of certain "covered information" collected by operators of websites or online services. Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request by emailing privacy@fixr.com or submitting a request using the Your Privacy Rights web form. Do-Not-Call PolicyFixr has adopted and adheres to policies that comply with applicable Federal Trade Commission, Federal Communications Commission, and State laws/regulations. If you do not want to receive non-informational calls from us, you can ask us to place your telephone number(s) on our Internal Do-Not-Call List by: Sending a written request to us at: Fixr, Inc 2801 Centerville Rd#120 Wilmington, DE 19808 Emailing us at privacy@fixr.com. Your request must include, at a minimum, your telephone number and name. If you have multiple telephone numbers, please include all numbers that you would like included in our Do-Not-Call List in your request. Any phone call, email, or other form of communication used to confirm receipt of your do-not-call request will not be deemed to have violated this policy. Your request will be honored within thirty (30) days of the request in compliance with federal and state laws. You can request, and we will provide, a copy of our Internal Do-Not-Call Policy by contacting us in accordance with one of the foregoing methods and making such request. Most Do-Not-Call Laws allow businesses and other entities to make telephone solicitations to certain consumers regardless if their number appears on a Do-Not-Call List. Generally, these exceptions apply to (1) businesses with an "Established Business Relationship" with the consumer; (2) a consumer who has specifically consented to allow the business to call them; (3) charitable organizations; and (4) political entities. FIXR may contact consumers that fall within these exceptions based on information received from each client. California Consumer Privacy Act NoticeThis California Consumer Privacy Act Notice ("CCPA Notice") applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). For the purpose of this CCPA Notice, any terms defined in the CCPA have the same meaning when used in this Policy. Our Site collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). Personal Information does not include:
In particular, our Site has collected the following categories of personal information from consumers within the last twelve (12) months:
We obtain the categories of personal information listed above from the following categories of sources:
Use of Personal InformationWe may use, sell, or disclose the personal information we collect for the purposes outlined in the How We Use the Information We Collect About You section of this Policy. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice. Sharing Personal Information to Third PartiesWe may share your personal information by disclosing it to a third party for a business or commercial purpose. We only make these business or commercial purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Fixr has disclosed personal information for a business or commercial purpose to the following categories of third parties:
We may also share your personal information by selling it to third parties, subject to your right to opt-out of those sales. As noted above in the section How we use the information we collect about you, Fixr provides your information to allow other members of the Site to contact you and inform you about Service Professionals or third-party networks of Service Professionals you have been matched with. Under the CCPA, this meets the definition of a "sale" of information. Please note that we do not "sell" your information to third parties for any other purpose.We may also share your personal information by selling it to third parties, subject to your right to opt-out of those sales. As noted above in the section How We Use the Information We Collect About You, Fixr provides your information to allow other members of the Site to contact you and inform you about Service Professionals or third-party networks of Service Professionals you have been matched with. Under the CCPA, this meets the definition of a "sale" of information. Please note that we do not "sell" your information to third parties for any other purpose. Our personal information sales do not include information about individuals we know are under age 16. In the preceding twelve (12) months, Fixr has sold the following categories of personal information to the categories of third parties indicated in the chart below.
Your Rights and ChoicesThe CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. Right to KnowYou have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity, we will disclose to you:
Right to DeleteYou have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Exercising Your Right to Know or DeleteTo exercise your rights to know or delete described above, please submit a verifiable consumer request by either:
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. If any authorized agent submits a consumer request on your behalf, in order to confirm that person or entity's authority to act on your behalf and verify the authorized agent's identity, we require an email be sent to privacy@fixr.com along with all of the below items:
You may only submit a request to know twice within a 12-month period. The request to know or delete must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. You do not need to create an account with us to submit a request to know or delete. We will only use personal information provided in the request to verify the requestor's identity or authority to make it. Response Timing and FormatWe will confirm receipt of your request within ten (10) business days. We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Personal Information Sales Opt-Out and Opt-In RightsIf you are age 16 or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years old, unless we receive affirmative authorization (the "right to opt-in") from either the consumer who is between 13 and 15 years old, or the parent or guardian of a consumer less than 13 years old. Consumers who opt-in to personal information sales may opt-out of future sales at any time. To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by completing an opt-out request using our Your Privacy Rights web form. Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. Your continued use of our Services constitutes your acceptance of opting back into the sale of your personal information. You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request. Non DiscriminationWe will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. Changes to Our Privacy PolicyWe reserve the right to amend this Privacy Policy at our discretion and at any time. When we make changes to this Privacy Policy, we will post the updated Policy on the Site and update the Policy's effective date. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes. Our contact informationIf you have any questions or comments about this notice, the ways in which Fixr collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: Mailing address: FIXR, Inc 2801 Centerville Rd #120 Wilmington, DE 19808 Email us at: privacy@Fixr.com If you need to access this Policy in an alternative format due to having a disability, please contact us at privacy@fixr.com. Thank you for reviewing our Privacy Policy. |